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CT Demand Management Application ( DMA) Ideas Portal
Categories Enhancement
Created by Guest
Created on Oct 21, 2021

Azure Business Development Code discussion for CBS



Feature Name

Introducing an Email Notification to requestor on charging against Charge Code for estimation.

Problem Statement

Currently we don't have a clear place where we tell the requester that that the "Charge Code" provided will be charged even when they decline Solution plan. The code will receive the hours spent by SA / TSM and people involved in the creation of the solution plan itself (intake).

Benefit Hypothesis

As user want to add a message pop-up before submitting the intake

As a result of this idea, requestor will aware of the charges that will be charged against Charge Code, providing clarity and transparency on it, setting the right expectation.

Requestor Name

Dianne O'Boyle

SL / RTH Impacted

CBS

Idea

https://eycs.aha.io/ideas/ideas/CTDMA-I-101

Idea Label

Azure Business Development Code discussion for CBS



Hello Candace and Sven,

Spoke with Bill regarding the BD Code required. He is reaching out to Martin Skipsey to see if we can use the country codes provided.

What we do need to do is add an email to the requestors to let them know their charge code will be charged for estimates even if they decline the solution plan.

Can we add this as part of the process? Adding Angie for awareness.

  • Attach files
  • Shubhra Bar
    Reply
    |
    Oct 21, 2021

    Reply from Candace:

    Hi,

    Yes, I can show you the current email that goes out to the requestor and we can add the additional verbiage, as long as the other SLs agree.

    @Cristian - let’s add this to next Tues. working group agenda.

    -Best Regards,

    Candace Colon