CT Demand Management Application ( DMA) Ideas Portal
Feature Name |
Introducing an Email Notification to requestor on charging against Charge Code for estimation. |
Problem Statement |
Currently we don't have a clear place where we tell the requester that that the "Charge Code" provided will be charged even when they decline Solution plan. The code will receive the hours spent by SA / TSM and people involved in the creation of the solution plan itself (intake). |
Benefit Hypothesis |
As user want to add a message pop-up before submitting the intake As a result of this idea, requestor will aware of the charges that will be charged against Charge Code, providing clarity and transparency on it, setting the right expectation. |
Requestor Name |
Dianne O'Boyle |
SL / RTH Impacted |
CBS |
Idea |
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Idea Label |
Azure Business Development Code discussion for CBS |
Hello Candace and Sven,
Spoke with Bill regarding the BD Code required. He is reaching out to Martin Skipsey to see if we can use the country codes provided.
What we do need to do is add an email to the requestors to let them know their charge code will be charged for estimates even if they decline the solution plan.
Can we add this as part of the process? Adding Angie for awareness.
Reply from Candace:
Hi,
Yes, I can show you the current email that goes out to the requestor and we can add the additional verbiage, as long as the other SLs agree.
@Cristian - let’s add this to next Tues. working group agenda.
-Best Regards,
Candace Colon