CT Demand Management Application ( DMA) Ideas Portal
Problem Statement:
Routing challenge: There are challenges for the routing logic on UKI Assurance Forensics to get to the right OTO. It seems the right combination is not obvious or results tricky for the requesters.
Issues to assign PdM: Additionally there are existing requests that are stuck and cannot allow the OTO to assign a PdM. Please review the issue to assign PdM and advise on how to resolve it and also raise the opportunity if appropriate to enhance the routing logic.
Affected SL/RTH: RTH UKI / Assurance Forensic
The first part of the issue was related to training on the right selection of options.
The second part that is to have a mechanism to go back in the flow is being threated as part of separate idea CTDMA-I-115
So we are closing this one and we will keep track of the the I-115.