If someone other than the PPEDD approves an intake via email, the request is rejected out.

Examples: IDEA0006257 & IDEA0006256

If someone on the PPEDD approval email (other than the PPEDD), approves the request, the system automatically rejects the intake. I don't think this is the best outcome as it has a bad user experience. The action comes from misunderstanding the process but we have to create a new request. Can the system ignore any approval or rejection emails that come in from that email chain other than the PPEDD? I may be over simplifying but would like to discuss with the group. I am unsure if rejecting the request out is the right outcome.