Enhancement

Dropdown options should have: Clear Requirements, Unclear Requirements & Scope and Partially clear requirements. This is should be mandatory field in the Approved Stage.

It should be a drop down option like we have in the sign off section, with options of Yes, No and None.

Sometimes we work on tickets that have been passed on - useful to be able to record notes on other tickets. Example CT products passed to CBS-CT stack.

If a ticket assigned to RTH is passed on, it would be useful to have a report to understand progress of that ticket with criteria perhaps if no action taken in X days the original requester is notified. Whilst not responsibility of the RTH (if pas...

Enhancement – Requester Diana de Blieck Vos In the CT Demand Dashboard - ServiceNow Service Management Suite (service-now.com) User clicks Demands Tab User filters by Create date = Last Month & Region = WeM Under Demands by month , value shoul...

When demand is return to any stage an email should be trigger. Ex. PdM during Awaiting Approval stage returns the request to TSM. The TSM should be notified.

We (EMEIA & APAC Tax) use Requirement Details tab for adding hyperlinks to other documents or format text for better readability. So we want Requirement Detail field to be made Rich Text Format

In EMEIA Tax there are few delegates from Regional leadership to handle all the Tax Technology demands intakes. These delegates are at a lower rank than manager and need access to submit technology demands on behalf of users in their regions.

Enhancement – Requester Diana de Blieck Vos In the CT Demand Dashboard - ServiceNow Service Management Suite (service-now.com) User clicks Demands Tab User filters by Create date = Last Month & Region = WeM Under Demands by month , val...