CT Demand Management Application ( DMA)

Instead of Traditional approach of sharing Daily reports over Email, a solution is sought after to share/refresh data in a centralized sharepoint location. End goal, we need to come up with an alternative approach outside sharing Master reports vi...

Someone other than the listed PPEDD to the demand (but that was on CC) clicked on Approve button and that made the record to be automatically set to Reject. In this case the user was also a PPEDD but not the one listed in the Demand, so that would...

I am not able to submit current demand DMND0015023 for UKI CTH COO Approval.. When the PDM moved a demand straight to Approval without requiring a Solution Architect, the UKI RTH Approvers did not display in the Approvers Tasks section and we cann...

Need to be able to delegate the PPEDD approval to a non PPEDD, for business reasons upon receiving approval from the OTO or Portfolio OTO. ALternatively if an Admin group can change this that is also an option to explore.

The built-in workflow feature for UK&I Approvals sends an email to the listed approver(s) when the approval has not been completed in the tool within 30/60/90 days. However, there are no Accept or Reject buttons in the email which means the Ap...

When we speak with the Requesters and Sponsors, we ask about the Field(s) of Play and Service Codes that are applicable to the request's related product. This helps us research if there might be other global / local products already existing as we...

When Demand Intake Form is submitted by someone on behalf of Business Requester, initial system email when form is submitted is sent to TO: PPEDD, CC: Form Submitter, Business Requester. However, PPEDD qualified system email is only sent to Form S...

I noticed that multiple notifications (eg business requester comments) or survey go to the submitter of a request. This is not correct. A submitter only supports the requester, however doesnt have a role in the process. All notifications/communica...

Per the guidance you should only be able to select either G360 or Private account, however it is possible to select both

Should link to CT DMA landing page, not the demand intake directly. Home Service Catalog Service Line Requests CT Demand Intake My items is referencing to Support SN not the Business SN