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Categories Clarification
Created by Guest
Created on Oct 5, 2021

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CT DMA - Group approver and escalation updates

Please advise on the process to get the “Group approver” and 2nd and 3rd escalation contacts updated. I am the 1st escalation contact but need to get all the other contact fields updated due to recent changes in our team.

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  • Shubhra Bar
    Reply
    |     Oct 8, 2021

    Please refer to the below KB article. Let us know if this helps.

    EY Knowledge Article View - EY self service portal (service-now.com). Refer to the section - How Do I Verify My Group Information Is Up To Date

  • Shubhra Bar
    Reply
    |     Oct 5, 2021

    Hi Prerna,

    Please raise an SR for it.

    Refer to our WIKI’s FAQ - FAQs (ey.com) and see 6th point - 6. How to Add or Remove members in ServiceNow Groups?

    Please note the action before raising such an SR i.e. the prerequisites mentioned in the FAQ for faster closure.

    • Here you will get a file that needs to be updated with email ids to be removed and added/updated.

    • You can send an email to the group approver and get approval and attach it to the SR