CT Demand Management Application ( DMA)

The userguide for demand intake is not updated with the new interface for Service Line request

Since the launch of the Support SN the link in the notification email for PPEDD approval references to the new instance instead of Business instance Step 2 - How to Approve/Reject Disclaimer: Only the Sponsoring PPEDD mentioned in the 'TO' section...

There are few fields in DMA which we would like to rename/tweak accordingly to our SPR process. Please see the below list and screenshot for your reference. “ADC” field needs to be renamed as “Notes” and the format should be text. “Exception” drop...

Attached is example 1 of 2 that I had this week in UKI CTH. The attached example: DMND0010239 is enquiry only and no SP was developed. Therefore, there is no cost estimate nor anything for the business requester to approve. However, when the TSM r...

The "Return to TSM" button is no longer available for UKI RTH demands in the Awaiting Approval stage. This may have something to do with the recently added feature to automate COO approvals, however, I have come across a need to return a request t...

Draft should be changed to Not Started (As draft is confusing to product teams, this stage will showcase all the products which will undergo SPR process) Submitted should be changed to PI Planning Completed (In this stage, product team is working ...

There are few contractors who are at Manager or above level but they can't access CT DMA intake form because system doesn't recognize them as Manager or above. We need a way for them to get access to the intake form.

For Group approvals - we would like to have following automated reminder emails sent to the approvers who haven't approved a request. Approval request sent – Today Send first reminder – Today + 3 working days (3 days gap) Send second reminder – To...

many times after the solution plan is drafted, but before its sent the business pauses the request. However we normally are forced to label it "SA On Hold". That status is misleading and puts our metrics at risk.

i would please like a field to identify the PPED of the request. Neither Requested for / Business Approver require the person to be a PPED level. This field will improve our reporting metrics and better enable us to seek PPED approval, as needed.