All ideas

In FSO, we have numerous requests for the same product and want the same TSM and same Architect assigned to these similar requests in order to process them most efficiently. There is a field to capture "Desired Architect" on the Requirements tab a...

Please advise on the process to get the “Group approver” and 2nd and 3rd escalation contacts updated. I am the 1st escalation contact but need to get all the other contact fields updated due to recent changes in our team.

AS a DMA User I would like to be able to filter in the "All Demands" view by the field/column Service Approach sub category which is currently not presentSo that I can review past demands with similar service approaches for reusability purposes

Currently the email is being sent to large audience and we would like to strict to the below stakeholder, Qualified Stage: TSM(Assigned to the Demand), Vishnu K <Vishnu.K2@gds.ey.com>, Deepak R <Deepak.R11@gds.ey.com>, Khizar Ahmed Sha...

Sometimes we work on tickets that have been passed on - useful to be able to record notes on other tickets. Example CT products passed to CBS-CT stack.

If a ticket assigned to RTH is passed on, it would be useful to have a report to understand progress of that ticket with criteria perhaps if no action taken in X days the original requester is notified. Whilst not responsibility of the RTH (if pas...

Enhancement – Requester Diana de Blieck Vos In the CT Demand Dashboard - ServiceNow Service Management Suite (service-now.com) User clicks Demands Tab User filters by Create date = Last Month & Region = WeM Under Demands by month , value shoul...

When demand is return to any stage an email should be trigger. Ex. PdM during Awaiting Approval stage returns the request to TSM. The TSM should be notified.